Contact us on WhatsApp, 7 days a week

How to contact Adulte8K

We keep contact simple: WhatsApp, and nothing else. There is no phone line, no email inbox for support and no web form. Write to +44 7490 300294 on WhatsApp or tap any WhatsApp button on this site, and your message reaches the team that runs the service.

• Channel: WhatsApp only, +44 7490 300294.
• Hours: 7 days a week.
• Languages: English and French.
• Who can write: adults aged 18 and over, customers or not.

Your login and PIN are sent by email, but questions about them go through WhatsApp support too. Keeping everything in one thread means we can see your history and answer faster.

What to include when you contact WhatsApp support

A complete first message usually gets a complete answer. Depending on why you are writing, include the following.

1. 01To orderThe plan you want (or your device and broadband speed if you are unsure) and how you would like to pay: Revolut, Wise or crypto.
2. 02For setup helpYour device (for example Firestick or Samsung TV), the app you use, and a photo of what is on screen.
3. 03For the PINWhich player app you use and whether you want to change the PIN or reset a forgotten one.
4. 04If your login has not arrivedThe email address you gave us and your payment reference. Check spam first if 30 minutes have passed.
5. 05For renewal or upgradeYour current plan and what you would like next, such as 4K, more screens or a lifetime plan.

What our WhatsApp support can help with

Most conversations fall into a handful of topics, and we handle all of them in the same thread.

• Choosing a plan. Standard, Prime, Elite Server or one of the multi-screen and lifetime plans, based on your screens, TV and connection.
• Payment. Details for Revolut, Wise or crypto, and confirming that your payment has been matched to your order.
• Setup. Installing IPTV Smarters, TiviMate or VLC, entering Xtream codes or an M3U link, and finding the adult category.
• The PIN. Changing it to your own code or resetting it if you have forgotten it.
• Playback. Buffering, a missing channel or an empty guide. Our servers are load-balanced against freezing, but uninterrupted access is not guaranteed, so we look at each case with you.
• Renewals and refunds. Renewing a yearly plan, moving up to a bigger one, and refund requests, which are handled case by case.

Whatever the topic, one message to WhatsApp support is the starting point.

Quick answers before you contact us

Many questions are already answered on the site, which can save you a wait. Prices and screens for all seven plans are on the plans page. Step-by-step installation by device is in the setup guide. Payment, PIN, devices and renewal are covered in the FAQ.

If you are new to internet TV, the Wikipedia article on IPTV explains the basics. For anything specific to your setup, WhatsApp support is the quickest route.

Contact and support questions